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Yes, absolutely. We take security seriously:

• Minimal data storage: We only store event start/end times and status (busy/free). We never store event titles, descriptions, or attendees.
• Encrypted at rest: All data is encrypted in our database.
• Encrypted in transit: All connections use HTTPS/TLS.
• OAuth authentication: We use industry-standard OAuth for Google and Microsoft, meaning we never see your password.
• Access tokens are encrypted: Any credentials we store are encrypted with strong encryption.

For each event we sync, we only store:

• Start date and time
• End date and time
• Status (busy/free/tentative)
• Which calendar it came from and which calendars we created blockers in
• A unique ID to track the event

We never store: Event titles, descriptions, locations, attendees, notes, or any other details about your events.

No. From your events we only store start and end times and status. We do not store titles, descriptions or other details. When we sync, we create simple “Busy” blocker events in your other calendars.

Your personal calendar events stay private on your calendar service (Google, Microsoft, etc.).

You can disconnect any calendar at any time from your Calendar Connections page. This will:

• Remove all blocker events created by SyncMyDay in that calendar
• Delete any sync rules using that calendar
• Revoke our access to that calendar

You can also revoke access directly from your calendar provider (Google, Microsoft, etc.) in their security settings.

New users get 14 days of full Pro access completely free:

• You'll need to add a payment method during registration
• No charges during the trial period
• After 14 days, you'll be charged the annual subscription fee
• Cancel anytime before trial ends to avoid charges

SyncMyDay Pro is billed annually at a competitive rate (see pricing page for your region).

What's included:

• Unlimited calendar connections
• Unlimited sync rules
• Real-time synchronization
• Advanced filters
• Priority support
• All future features

Yes. You can cancel your subscription at any time from the Billing page.

When you cancel:

• You keep access until the end of your current billing period
• No future charges
• Your data remains accessible during the paid period
• You can reactivate anytime

We use Stripe for secure payment processing. Stripe accepts:

• All major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Various local payment methods depending on your region

Your payment information is never stored on our servers—it's handled entirely by Stripe's secure platform.

A blocker event is a simple calendar event that shows your time as “busy” without revealing any details about what you're actually doing.

Example: If you have a “Doctor's Appointment” in your personal calendar from 2–3 PM, SyncMyDay creates a blocker event called “Busy” (or whatever title you choose) in your work calendar for the same time slot.

This prevents double-booking while keeping your personal events private from colleagues.

Real-time. For Google Calendar and Microsoft 365, we use webhooks to detect changes instantly:

• Changes are typically detected within seconds
• Blocker events are created/updated within 1–2 minutes
• No manual syncing needed

Note: CalDAV and email calendars are polled every 15 minutes, so there may be a slight delay.

If you delete an event from your source calendar, SyncMyDay will automatically:

• Detect the deletion (usually within minutes)
• Remove the corresponding blocker event(s) from your target calendar(s)
• Clean up our database records

Everything stays in sync automatically.

Yes. When creating a sync rule, you can set any title you want for blocker events:

• “Busy”
• “Not Available”
• “Personal Time”
• “Meeting”
• Or anything else

All blocker events created by that rule will use your chosen title.

Filters let you control which events get synced:

• Busy status only: Only sync events marked as “Busy” (skip “Free” or “Tentative”)
• Work hours: Only sync events during business hours (e.g., 9 AM–5 PM, Monday–Friday)
• Ignore all-day events: Skip full-day events like holidays
• Custom time ranges: Define specific hours and days when syncing should happen

Learn more in our Creating Sync Rules guide.

Try these troubleshooting steps:

1. Check calendar connections: Make sure both calendars show as “Active” on the Connections page
2. Verify sync rule status: Ensure your sync rule isn't paused
3. Check filters: The event might be filtered out (e.g., all-day event with “ignore all-day” enabled)
4. Check event status: If you have “busy only” filter, tentative events won't sync
5. Wait a few minutes: CalDAV calendars update every 15 minutes
6. Refresh connection: Use the “Refresh” button on the Connections page

If issues persist, contact our support team.

SyncMyDay has built-in duplicate prevention, but duplicates can occur if:

• You have multiple sync rules syncing the same calendars
• You manually created similar events before setting up SyncMyDay

To fix:

1. Review your sync rules and remove any redundant ones
2. Delete manually-created blocker events (SyncMyDay will recreate them automatically if needed)
3. If the issue persists, disconnect and reconnect your calendars

Connection errors usually mean:

• OAuth token expired: Simply click “Refresh” to re-authenticate
• Password changed: For CalDAV/Apple, update your credentials
• Permissions revoked: You may have removed SyncMyDay's access in your calendar provider settings
• Calendar provider issue: Temporary outage on Google/Microsoft's end

Solution: Try the “Refresh” button first. If that doesn't work, disconnect and reconnect the calendar.